Very brief this week as I have been on annual leave.

It might be because my office is also my bedroom, but I have found it harder than usual to take leave and not think about work.

There is good work coming up, our overall approach should become crystal clear where user-centred design is creating value against our outcomes.

I’ve mentioned previously that we are lining up a discovery, which means doing the hard work to understand user needs and then prioritising them on the web now that Joseph Rowntree Foundation is a social change organisation.

Interesting links I’ve read this week

Include content from the Discovery phase

There is no content designer assigned to our discovery project. This is something we will be looking to address.

Career Progression Framework

Having established a few new roles in the team, it’s great to see a framework like this being shared in the open so that I can learn from it in order to help support my colleagues with their own progression and development.

Service Recipes

I’ve found the hardest part of an organisation becoming more user-centred is getting people to see themselves as providing a service.

These recipes form a practical guide. I was interested to find service examples that were a little more relational, such as peer-to-peer support.

150 miles of empty sky and wide-open trails

I get a lot of motivation out of cycling, often solo, this was an interesting read.

And that’s it, these are the highlights I am sharing from the last week.

Digital Product Manager at Joseph Rowntree Foundation